Testimonials

Providing fully comprehensive IT Service Management services for your organisation.

Engineering & User Support

  • Comprehensive user and systems support.
  • Installation and regular update of security and functional system updates.
  • Ensuring comprehensive backup and recoverability of data.
  • Delivery of basic user training.
  • The active monitoring of IT systems to gauge ongoing requirements.
  • Full, professional Indemnity Insurance

Systems Consolidation

Business growth & development can lead to the utilisation of several individual systems which only fulfil few or even singular tasks. SynergyITSM will conduct a detailed analysis of your existing IT environment; wherever possible optimising & consolidating systems, in order to better align your IT setup - increasing efficiency and freeing up wasted space.

Business Expansion

During a period of expansion or change in location it can be a complicated task to begin mapping out what new IT requirements will be. SynergyITSM offer a specialist Business Analysis service to assist your organisation in planning for and ensuring the successful delivery of IT systems & infrastructure to support your current and future business needs.

 

Asset-tracking

SynergyITSM offers your business a free* comprehensive annual audit of your IT systems. The audit also incorporates a personalised Asset Register for your business (which lists details pertaining to all serial numbers, hardware, vendor warranties and software licenses) in order to ensure that you are aware of software re-licensing fees months before they are due, as well as allowing more efficient budget forecasting for component replacements & upgrades.

Lowering overheads

IT-support services can be costly - especially if something goes wrong during peak hours. With some organisations charging multiple rates per hour for support, it is easy to see why having a pre-defined* fee structure makes better business sense.

Keeping you informed

SynergyITSM will keep you informed every step of the way. With regular reporting and detailed breakdowns of the work conducted, you’ll know exactly how project and support time is being utilised.

Additional IT specialists

Due to our well-established recruitment arm, we can offer preferential rates for the provisioning of temporary & additional project staff as well as for fixed-project pricing.

*Subject to terms and conditions

Clients

If you have a query or would like to
find out more about SynergyITSM
services, please forward an e-mail
to itsm@synergyassociates.com or
call us on +44 (0)20 7487 9980 to
speak directly to one of our senior
consultants.