Packaged IT Support Options
To make it easier for you to choose the level of support that suits you best, we have put together three packages, which are shown below. We also have specialist packages for Art Galleries, Financial Services firms and Branch Offices.
Bronze (“Synergy Essentials”): REACTIVE SUPPORT
Synergy Essentials is perfect for daily IT support. In close collaboration with Symantec, features include remote office IT support from 9am-6pm, cloud back-up, email hold and email security.
Silver (“Synergy Manage”): PROACTIVE MONITORING
Synergy Manage offers proactive monitoring and support, responding to issues before they impact you, so you can access your emails and surf the web securely without having to think about your IT.
Gold (“Synergy Professional”): COMPREHENSIVE COVER
Synergy Pro is basically a full Enterprise IT department in a box. It is ideal for businesses with a high reliability on email and business critical data. In addition to the features of Synergy Manage, Synergy Professional includes advanced email control and access, Mobile Device Management and extended support hours.
If you need to know that your data will be there 24/7 and need to have strong disaster recovery options, this is the package to give you peace of mind.
Support packages - Details
|Support and Monitoring||Remote Office IT Support - 9am-6pm - NBD|
|On Site Office IT Support - 9am-6pm - 4 hour|
|Extended Support Hours and Response Times|
|Security||Endpoint Protection (Anti-virus)|
|Web Security and Filtering|
|Software Security Patching|
|Email Content Control|
|Business Continuity and Disaster Recovery||Cloud Backup|
|Full System Backup|
|Management||Dedicated Account Manager|
|Central Software Delivery|
|License Management (SAM)|
|Mobile Device Management|
|Fully Outsourced IT|
Build your own
If you want to pick and choose , or bolt on additions, then we can tailor a package for you. Just speak to us about your requirements, and we can build you a custom package to meet your needs.
If even Bronze support is more than you need, we can offer a simple block hours contract. You buy a certain nuber of support hours in advance, with the response time that you prefer, and use them up as and when you need. Block hours enables you to track your costs, and call up when you have a problem knowing that we know your systems and we can address your issue within a short space of time. It is a way to spreads costs over the time period you want, to make IT manageable and give you access to advice or assistance whenever you need it.
For more information or to speak to one of our account managers and discuss which package would suit you, please call us on 020 7487 9980 or fill in the Ask Us a Question box to the right.